5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of providing the support that property managers want, but too often do not due to a lack of ongoing quality control processes.
Safety guard companies are unlike any vendor that a home supervisor usually hires. If you employ a painter, you can see whether they are doing their jobs by looking at the walls. However, when you employ a security guard company, how often can you see whether the protector organization is performing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. In the majority of cases they probably are, but it is important to employ a method of verification and quality control to ensure that problems connected with the deficiency of doing these jobs do not start to happen.
In this article we’ll talk five (5) simple actions to enhancing your safety guard service and attaining everything you picture as your perfect building site security guard.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a specified level of training before they could start working as security guards. If your state is among those states, ensure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the sort of training that’s being provided by your security company and ask yourself does it seem decent.
Additionally, is your security guard company performing background and drug screenings on all of your defenses until they send them to your own property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another superb method to screen whether the protector is a good fit for your property is to conduct a short”interview” to get a feel for the guard and also to describe your expectations. This initial conversation can tell you a lot about what to expect from that guard and it gives you a chance to request another guard if you think that it is essential.
Assess Guard Training
Although most security guard companies have an extremely thorough orientation that introduces every guard to the company itself, in many cases the guard’s orientation to his assigned property isn’t quite as complete. We call the orientation for the assigned property”Website Specific Training”. Find out what your website specific training looks like:
• Can it happen at your property?
• Just how long is each new officer trained?
• Just how long does the security company double lender?
• How thoroughly are your post requests clarified?
Determine the response to each of the questions and be sure that they fit with what you feel is sufficient. You should even consider sitting in on your safety guard company’s orientation and also your website special training to get an understanding of what goes on preparing a guard to work in your property.
Guard supervision is among the more important factors of good security guard support. When security companies provide poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel that their job isn’t important and they start to find themselves as less of a region of the security group. When guards do not feel as part of your group it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract doesn’t require on-site supervision, how does your security guard company remotely supervise its guards? Outside the Standard security company field manager spot checks, the two methods of remote supervision that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they are on your property. These tracking systems allow the security guard company to track the time and log the action of the guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports which empower the safety guard company to quickly get an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of those reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that using a method for guards to check in regularly with the safety guard company provides a method of making sure that each guard is secure and alert. Using guards check-in regularly with the safety guard company, at least every 30 minutes, guards feel that their security is important and that being awake and alert is also an significant part their job.
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After hours inspections of your guards are almost always great ways of finding out exactly what is occurring with your safety while you aren’t there. During these inspections, be sure that you ask your safety guards questions about their duties and responsibilities to ensure that they know their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Remember, when selecting a security consultant be confident that the consultant isn’t really a security guard company. If that’s the case, your audit is guaranteed to turn up problems with your current security guard company.